Last Updated: April 26, 2025
Columbia Flow Systems LTD (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.columbiaflowsystems.com (the “Site”), including any other media form, media channel, mobile website, or mobile application related or connected to the Site.
This Privacy Policy complies with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
Please read this Privacy Policy carefully. By accessing and using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
Under PIPA and PIPEDA, we are required to identify the purposes for collecting personal information at or before the time of collection. We may collect information about you in a variety of ways. The information we collect on the Site includes:
“Personal information” means information about an identifiable individual. This includes information such as your name, email address, telephone number, and mailing address that you voluntarily provide to us when you:
When you visit our Site, our servers may automatically log the standard data provided by your web browser. This data may include your:
We may use cookies, web beacons, and similar tracking technologies to:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.
We will obtain your consent before or at the time of collecting personal information. The form of consent may vary depending on the circumstances and the type of information being requested. Consent can be express or implied, and can be provided orally, in writing, electronically, or through an authorized representative.
We may use the information we collect for various purposes, including to:
Under PIPA and PIPEDA, we will only use your personal information for the purposes for which it was collected, unless you consent to a new purpose or as required or permitted by law. We will retain your personal information only as long as necessary to fulfill the identified purposes or as required by law.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We will use contractual or other means to ensure these service providers provide a comparable level of protection for your personal information while it is being processed.
With your express consent, we may share your information with third parties for marketing purposes, as permitted by law. You will have the opportunity to withdraw consent at any time.
We may share your information with our business partners, including Mighty Pumps, to offer you certain products, services, or promotions. We will obtain your consent before sharing your information for these purposes.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
Your personal information may be stored and processed in Canada or other countries. When your information is transferred to or stored in a jurisdiction other than where you reside, it may be accessible to the law enforcement and national security authorities of that jurisdiction. We will take reasonable steps to ensure that your personal information receives protection comparable to that provided in Canada.
Our Site may contain links to third-party websites and applications of interest, including links to Mighty Pumps’ website. Once you have used these links to leave our Site, we do not have control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this Privacy Policy.
Under PIPA and PIPEDA, you have the following rights with respect to your personal information:
You have the right to access your personal information that we hold and to be informed about how we use it and to whom it has been disclosed. You may request access to your personal information by contacting our Privacy Officer using the contact details provided at the end of this Privacy Policy. We will respond to your request within 30 days.
You have the right to request that we correct your personal information if it is inaccurate or incomplete. You may also review and update your account information by logging into your account settings at any time.
You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawal of consent may affect our ability to provide you with certain products and services.
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will then be removed from the marketing email list; however, we may still communicate with you regarding your orders, account, or other non-marketing purposes.
Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse all cookies or to alert you when cookies are being sent.
We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Under PIPA and PIPEDA, we are required to protect personal information in our custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We have developed a retention policy that defines how long we keep different types of information. When your personal information is no longer required for our purposes, the information will be destroyed, erased, or made anonymous.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our Site.
If you have questions or comments about this Privacy Policy, wish to make an access or correction request, or have a complaint about our privacy practices, please contact our Privacy Officer at:
Columbia Flow Systems LTD
Email: privacy@columbiaflowsystems.com
If your concern is not resolved to your satisfaction by our Privacy Officer, you may contact the Office of the Information and Privacy Commissioner of British Columbia:
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038, Stn. Prov. Govt.
Victoria, BC V8W 9A4
Telephone: 250-387-5629
Email: info@oipc.bc.ca
Website: www.oipc.bc.ca
You may also contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
Columbia Flow Systems is British Columbia’s trusted source for Mighty Pumps — offering sales, rentals, and expert support across every major industry. Whether you’re tackling construction, mining, municipal work, or agriculture, we provide reliable pumping solutions backed by responsive service and deep local knowledge.
